What our Customers say...
Water Damage Testimonials
Lance, Arnold, Eddie, and Danny work very hard. They didn’t stop till the job was done. They were very informative which helped us make choices. We enjoyed having them in our home!!! They saved our home! They are our rockstars! .
Service was prompt and very professional. Our service tech Carlos Martinez made sure everything was on time and informed us well in advance of all issues, thank you.
The team came out after my water heater flooded my house in the early morning. The guys were quick to get here and start. After answering my questions I felt confident that the job was being done right. It has been relatively easy to get a hold of the team for updates and scheduling. 4 stars for the quick set up and response, 5 stars for the added customer service thus far.
I HAD A DENTAL EQUIPMENT MALFUNCTION WHICH RESULTED IN MY OFFICE FLOODING. WE CALLED SERVPRO AT BUTTERFIELD TRAIL, WHO PROMPTLY ANSWERED AND CAME WELL EQUIPPED WITH ALL THEY NEEDED TO SERVICE MY OFFICE. SO GRATEFUL FOR PROMPT, PROFESSIONAL SERVICE FROM ALL STAFF MEMBERS INVOLVED. I WANT TO ACKNOWLEDGE JOHN TREJO, CARLOS MARTINEZ, JOE HARRINGTON, DANNY RODRIGUEZ, ARNOLD, ADDY, BOBBY, CARLOS J. AND ZACH BROOME. THANK YOU AGAIN FOR YOUR KINDNESS, PROFESSONALISM, AND UNDERSTANDING WITH OUR SCHEDULE AND GETTING US UP AND RUNNING QUICKLY. WE LOOK FORWARD TO SUCCESSFULLY FINISHING THE REPAIRS OF MY DENTAL OFFICE. GREAT JOB EVERYONE!!!
Overall great service. Great staff and great fast service, very professional.
They mean business. Were on the scene immediately, tackled the big issue we had instantly. Outcome was beyond satisfaction. Their expertise was well welcomed. Highly Recommended!
They were great. Came in and got right down to work removing damaged carpet, baseboards and setting up equipment to dry up water. Came back to follow up on progress daily. Thank you SERVPRO.
Lance was courteous....on time....informative....respectful...and did not waste any time on getting the job done
SERVPRO really does fix things "Like it never even happened." When our church was found on a Sunday morning 80% underwater, they were there in a jiffy. Two weeks later when we walked back in, there was no sign that anything had happened....no moldy smell, no messed up flooring or walls.... "Like it never even happened." These guys get it done -- call them first.
On June 2, 2016 the water supply line from the bathroom wall to the toilet tank in my home burst, causing a flood.
I called Roto Rooter, who in turn called SERVPRO in behalf for your services.
This letter is to testify in behalf of Abraham and his team of remarkable young men, who exemplify your high standard for employment within your company, your careful and thoughtful hiring skill, and last but not least, your excellent employee training program!
These men represent the epitome of professional work ethics, and are a fine testament to all your efforts in acquiring and maintaining such outstanding people in your work force. I applaud you.
Please honor Abraham and his team for their exemplary deportment and skill in pleasing this customer. They are a valuable asset to your company!
Carlos Martinez was very prompt, professional and courteous. Very knowledgeable and respectful. I would highly recommend them.
SERVPRO of West El Paso Texas is the company to call FIRST if you have a water damage emergency. Once I filed my insurance claim at 4am. I contacted a company that had cleaned my floors in past. The owner called me back to let me know that he was out of town. So I went online to find another company. SERVPRO of West El Paso was highly rated and was open 24 hours. I called them, they would have a technician at my home within the hour. Just as SERVPRO promised a Technician named Sebastian arrived. We had a water pipe to burst in our toilet area of the Master Bath overnight. We were flooded in Master Bedroom, bath and closet. Main hallway, front foyer, sitting area and dining room. Sebastian was able to put us at ease, that SERVPRO would take care of us. Sebastian walked through and inspected the flooded areas. He briefed us all what had to be done. Immediately he went to work to extract all of the water from our rooms. He then checked the moisture level of all the lower walls and baseboards. He then briefed us that he would have to remove the baseboards and drill holes all throughout areas to aid in drying process. He set up dehumidifiers and dryers all throughout the affected areas the first day (Saturday). Sunday Sebastian and another Technician returned to monitor the drying and to check moisture levels. They determined that they needed to adjust the position for few of the dryers.
Monday Sebastian returned with more SERVPRO Technicians. He called my claims agent to get authorization to remove the wood floors from our Master Bedroom and closet. They removed our furniture started to take up the wood floors. Sebastian is very professional and a hard worker too.